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Clients
Comments from Clients
Newcastle Foodbank
“AdvicePro continues to be the cornerstone of the Foodbank’s Pathways project. It gives us confidence that we can progress Cases for our Clients quickly and accurately, and its configurability and flexible reporting functionality allows us to provide our funders with all the information they need.”
Steve Risebury
Cambridge House Law Centre
“I didn’t realise Advicepro was 10 years old and, yes, we must have been one of the first organisations to start to use the programme. I would like to say that you and your team have given me excellent troubleshooting help and have always come back to me with exceptional speed always solving the solution”.
Beryl Peckham
“An excellent product supported by a great team.
They respond very quickly and always in a polite, patient and respectful way.
Very professional. I wish they could work for MRC!!!”
Sylvia Velasquez, Migrants Resource Centre
Nucleus
Nucleus has been giving free legal advice, help and representation since 1974. In that time, they have helped thousands of people offering confidential advice and assistance, mainly but not only on Debt, Housing and Welfare Benefit issues.
Nucleus are a member of adviceuk the largest group of independent advice centres in England and a customer of AdvicePro – the case management system for independent advisors.
Disability Equality North West
Disability Equality North West (DENW) provide direct services to disabled people and their carers. As a Disabled People’s Organisation, all services are run and controlled by disabled people themselves. They have used AdvicePro Custom since January 2010 to help diversify the range of services offered and to set up a Volunteer Bureau.
Talking Money
Talking Money is dedicated to helping people out of financial hardship by providing free, independent, debt and energy advice, and financial education.
They say:
“Last year we helped over 5000 people and AdvicePro has made all of our processes easier so that we can focus on what really matters: our clients!”
The YOU Trust
“A great, accessible database system that has increased the efficiency and capability of our service. Easy to navigate and simple to customize to suit individual service requirements.
Advice Services Portsmouth has been shortlisted for The Charity Awards 2016 in the Advice, Support and Campaigning Category”.
Anglia Care Trust
Anglia Care Trust has been using AdvicePro for a number of years now.
They say:
“We provide several complicated services to vulnerable individuals and families, having to report to a variety of Commissioners who each need different information. AdvicePro offers us the flexibility to adapt the system to meet our needs. No other service we looked at was able to provide such detailed reports for the variety of needs that we have. The help line has offered us a fast and effective service which is integral as we need to keep accurate records which can change day to day”.
Ebor Gardens Advice Centre, Leeds
“Having worked in the advice sector since 1996, there has been different case management software applications that have been available to advice services. Out of all the case management systems we have come across over the past 20 years, AdvicePro is by far the best system that we have used. Features on AdvicePro such as reporting, and Independent File Reviews meet more than our requirements to ensure we provide good quality monitoring of the advice services we provide to the public, and allow us to provide detailed information required by our funders. Support from AdvicePro technicians (should we need it), has always been appropriate and swift, and since we have subscribed to AdvicePro in 2012, have never lost service”.
Link Housing Association Limited Advice Services
“AdvicePro is an extremely effective and user friendly case management system that adequately supports a full range of advice services including welfare rights, money advice and digital inclusion. The functionality is superb and customization allows for specific tailoring of individual screens to meet the needs of our services. I am also very impressed with the reporting feature which allows for easy development of a wide range of informative reports in a variety of usable formats. AdvicePro allows us to record and report on significant amounts of data easily and efficiently”.
CHAI and EHAP
“We had been looking to make the transition from a paper based filing system to an electronic case management system for some time, and had been looking around for the right product. We decided to take the plunge with AdvicePro and immediately knew we had made the right decision. We do a lot of outreach work, and having our entire caseload at our fingertips wherever we go has been a great benefit. AdvicePro gives us the freedom to manage our workload wherever we are delivering our Advice Services, and it’s reporting functionality has really improved our ability to quickly analyse what that workload is telling us about the demand for advice – meaning we can more quickly respond to developing trends. It’s revolutionised the way we work!”
Advice NI
Advice NI delivers a range of advice services to the public including Debt and Money, Tax and Benefits, and Business Debt. Advice NI work with older people supporting them to access their rights and entitlements online and campaign on issues raised by the independent advice network to improve the lives of people in Northern Ireland.
Patricia Donald at AdviceNI says:
“Advice NI and many of its member organisations, all of which provide free, independent, welfare benefits advice to vulnerable people, have used AdvicePro for 10+ years. The AdvicePro team has worked with us over this time to develop a service that meets our needs in a fast changing environment which has included, for example, the arrival of the biggest adjustment to the Social Security System since the inception of the Welfare State in the UK. Through listening to our requirements and developing creative and innovative solutions to help us meet the increased demands on and complexity of our services, AdvicePro has played its part in helping us to win government contracts and funding bids enabling us to continue to deliver quality advice services. The system is recognised as a product leader by Advice NI and its stakeholders.”
