AdvicePro – 3.5 Million Cases in 10 Years

AdvicePro, the secure, online case management application, is celebrating its 10th anniversary and 3.5 millionth case added.

AdvicePro - Celebrating 10 Years!

In the 10 years since launch, AdvicePro has supported advisers managing 3.5 million cases – that’s millions of people who have been helped through advice agencies using AdvicePro.
This includes:

  • Handling £4.3 billion of debt
  • Achieving £1.4 billion of financial gains
  • Writing off £2.8million of debt

 Commissioned by AdviceUK during the summer of 2006, the application was officially launched in September 2007. The original purpose was to address the lack of a suitable online case management solution for AdviceUK mem

bers holding legal aid contracts and facing major change in their contracts.

Since its launch, AdvicePro has proved to be highly successful and popular with both small and large sized advice organisations. These organisations span a variety of sectors including local authorities, housing associations, independent advice agencies and students’ unions.

AdvicePro currently supports over 420 agencies with over 6,000 active users.

On average 48,000 new cases are being added each month reflecting the continuing need for advice. These cases are spread across a diverse range of subjects such as Immigration, Asylum, Welfare Rights, Debt, Money Guidance, Housing and Student Issues.

Steve Johnson, Chief Executive at AdviceUK says:

“We are proud, not only to have founded such a successful product, but of the monumental help that this has given to our AdviceUK members and other organisations. AdvicePro also provides a valuable resource on trends in the sector and highlights the biggest issues affecting people today and over the past 10 years.”

AdvicePro has evolved over the past 10 years due to ACM Solutions close relationship with advice agencies and listening to the challenges they continue to face. A large number of new features have been added including full welfare rights functionality, support for both the common and standard financial statements, SMS functionality and a powerful customisation module. These sit alongside a powerful, bespoke reporting application which allows agencies the flexibility to create their own reports for funders, trustees and other interested parties.

Ali McLaren, Managing Director of ACM Solutions says:

“Reaching this anniversary for AdvicePro is testimony to both the robustness of the application and our approach to engaging the user community in application development. AdvicePro is the best in class tool for anyone needing a great system to manage their cases whether in the advice sector, local authorities, housing associations or private sector organisations. I’m excited about the new developments upcoming in the next 10 years.”


As part of our anniversary celebrations we have offers for new and existing customers:


As a thank you to existing customers and in recognition of all our supporters we are introducing our refer a friend offer. If you refer a friend or organisation, and that referral becomes a customer you can get access to a free training session/ workshop with our AdvicePro technical experts and a bundle of useful AdvicePro merchandise.


To mark this 10 year milestone, AdvicePro is also offering some AdvicePro branded products for new customers.

If you are interested to take advantage of either of these offers please click onto our ‘Celebrating 10 Years’ offer page here and fill in the contact form.

Find out more about AdvicePro in our film about what AdvicePro is and how it works:

For more information on AdvicePro contact us on 0300 777 0107 or

AdvicePro – Flexible, Efficient, Secure  

Notes for Editors

AdvicePro is a fully-managed, secure, web-based case management system. AdvicePro covers a wide range of advice matter types and is used by approximately 400 agencies/4,000 users providing primarily face-to-face advice across England, Scotland, Wales and Northern Ireland. These include local authorities, housing associations, independent advice agencies, law centres and student unions. 

The services have expanded from the core offerings of AdvicePro Custom and AdvicePro Standard to include modules such as AdvicePro Money, AdvicePro Legal, AdvicePro Student and AdvicePro Student Housing – as well providing comprehensive training at every stage.

It includes functionality for reporting to the Legal Aid Agency and UK Government and can transfer data to selected third parties via secure Web services.